Privacy Policy

INTRODUCTION

Welcome to Mila, an AI chatbot service provided by AC Goldman Solutions & Services GSS Ltd ("we," "our," or "us").

This Cookie Policy explains how and why Mila uses cookies in compliance with:

General Data Protection Regulation (GDPR) (EU) 2016/679
ePrivacy Directive (2002/58/EC, as amended by 2009/136/EC)
Cyprus Commissioner for Personal Data Protection (CCPDP) regulations

Mila only uses a single cookie during a user’s first interaction to obtain and store user consent preferences.

WHAT ARE COOKIES?

Cookies are small text files stored on a user’s device (computer, tablet, smartphone) when they visit a website or interact with an online service. They help websites remember preferences, improve user experience, and comply with legal requirements.

Since Mila does not use tracking, advertising, or analytics cookies, the only cookie used is a strictly necessary cookie for obtaining user consent.

TYPES OF COOKIES USED

Mila only sets one essential cookie:

A. Essential Cookie (Strictly Necessary)

💡 This cookie is required to comply with GDPR and ePrivacy Directive requirements. It does not require user consent as it is strictly necessary.

Cookie Name: Mila.UserConcent

Purpose: Stores user's consent preferences

Expiration: 7 days

NO USE OF TRACKING, ADVERTISING, OR ANALYTICS COOKIES

Mila does not use cookies for:

❌ Tracking users across sessions.
❌ Analyzing chatbot interactions.
❌ Marketing, advertising, or retargeting.
❌ Sharing data with third parties.

The only purpose of the Mila consent cookie is to ensure that users do not have to repeatedly provide consent when interacting with Mila.

OBTAINING USER CONSENT FOR COOKIES

Under the ePrivacy Directive and GDPR, user consent is required before placing any non-essential cookies. Since Mila only uses a strictly necessary consent cookie, we:

✅ Display a one-time consent banner during the user’s first interaction.
✅ Store the consent choice in the mila_consent cookie.
✅ Allow users to update or withdraw consent by contacting us.

MANAGING AND DELETING COOKIES

Even though Mila only uses a single consent cookie, users can delete it through their browser settings:

Google Chrome: Manage Cookies
Mozilla Firefox: Manage Cookies
Safari: Manage Cookies
Microsoft Edge: Manage Cookies

❗ Note: If the user deletes the mila_consent cookie, Mila will ask for consent again upon the next interaction.

DATA SECURITY AND RETENTION OF COOKIES

The mila_consent cookie is encrypted and stored securely.
The cookie is automatically deleted after 6 months.
No personal data is stored in cookies.

CHANGES TO THIS COOKIE POLICY

If our cookie usage changes, we will:

Update this policy and notify users.
Re-obtain user consent if non-essential cookies are introduced.